Softxmind

Industries

Telecom

OSS/BSS, network management, and customer platforms for telecom operators — built to keep billing accurate, networks visible, and subscribers self-served at scale.

1,250+
Projects delivered
130+
Sectors served
6+ Years
In regulated software
24/7
Support coverage
The reality

Where teams in this space actually get stuck

Billing systems too rigid to change

Legacy billing architecture makes launching a new prepaid, postpaid, or hybrid plan a multi-month project — and small errors in rating or contracts compound into real revenue leakage.

OSS and BSS that don't share a source of truth

Network operations and business systems running on disconnected stacks mean provisioning, billing, and CRM data drift out of sync, and nobody notices until a customer complains.

Network issues found by customers first

Without predictive monitoring, operators find out about degradation and outages from support tickets instead of dashboards — after the churn risk is already live.

Subscriber expectations outpacing self-service

Customers expect to manage plans, view real-time usage, and resolve issues without calling support, but most operator portals still route everything back to a call center.

What we build

Telecom platforms built for scale, not just spec sheets

From OSS/BSS modernization to network intelligence, we build for the transaction volume and uptime bar this industry runs on.

OSS/BSS modernization

Operations and business support system builds and integrations that unify provisioning, billing, and CRM on one source of truth.

Billing & revenue management

Flexible rating engines for prepaid, postpaid, and hybrid plans with real-time visibility into revenue and contract accuracy.

Network monitoring & AI ops

Predictive fault detection and performance monitoring that flags degradation before it becomes a customer-facing outage.

Customer self-service platforms

Subscriber portals and apps for plan management, real-time usage tracking, and support — built to deflect the call center.

Connected & IoT device management

Fleet and connected-device platforms with remote provisioning, fault detection, and lifecycle management at scale.

Cloud-native telecom infrastructure

Cloud migration and cloud-native architecture for operators moving off on-premise, capacity-constrained network cores.

Built with compliance in mind

FCCTRAIGDPRPCI DSSCPNI
How we engage

What working together looks like

01

Discover

We map your current systems, constraints, and the outcome that actually matters.

02

Design & Plan

Architecture, compliance, and milestones agreed before a line of code is written.

03

Build & Iterate

Short, visible delivery cycles with direct access to the engineers doing the work.

04

Launch & Support

Rollout with a rollback plan, then ongoing monitoring and iteration post-launch.

FAQ

Questions you might have

In most cases, yes. We've built integrations against major OSS/BSS, billing, and CRM vendors, and we scope integration feasibility during discovery before any commitment.

We run new and legacy billing logic in parallel and reconcile output line by line before cutover, so pricing and contract errors surface in testing, not in a customer's invoice.

Yes — we typically build monitoring and predictive alerting as a layer on top of your existing NOC infrastructure, so you get earlier visibility without a rip-and-replace project.

Yes. We've built compliance and audit tracking for operators reporting against FCC, TRAI, and regional data protection frameworks, with data residency and reporting obligations designed in at the architecture stage.

Let's build

Building for Telecom?

Book a free 30-minute call and we'll tell you honestly what it'll take.